A little about us
We’re a Member-owned organisation with over 30,000 automotive and allied repair Members across Australia and New Zealand, ranging from national franchises to your local family workshop.
Since 1974 we’ve been supporting our Members with the solutions that really matter, centred around our flagship Trade Account which gives our Members access to instant credit with over 2,000 Preferred Suppliers, simplified monthly expenses, and a generous rewards program as the cherry on top.
Beyond that, our Members can also access a wide range of exclusive products each designed to support our Members to thrive. Whether they need equipment finance to grow their business, insurance products to protect what matters most, or an award-winning travel agency to book their next getaway, Capricorn can help.
Role Purpose
The Lending Officer will be required to assist with applications for the trade account, novation’s and member termination process. The position will liaise with all related internal and external parties to ensure Capricorn is able to offer and deliver the best member experience. The key responsibility of the Lending Officer will be the completion of application assessment, satisfaction of approval conditions, together with providing support to other team members.
Lending Services
• Process and assess all credit applications and changes of legal entities, change of state requests, accurately and within set service level agreements.
• Upon receipt of application, check that all information is included and reflects correct legal entities and meets verification requirements.
• Perform enquiries on relevant regulatory websites and source property reporting for prospective memberships.
• Use online decision flow software to access credit reports in preparation for the approval process.
• Obtain and review copies of Member’s financials, obtaining external insurance, and preparing business cases for relevant approvals.
• Resolve problems with applications through communication with sales team or Members as required.
• Ensure excellence in customer service is delivered to all stakeholders.
• Process all member terminations within timeframes required;
• Update member accounts and supplier broadcasts as required;
• Other clerical duties as required.
Knowledge, and Attributes
• Excellent stakeholder skills with the ability to develop, maintain and build on relationships with internal and external parties;
• Ability to communicate concisely and efficiently with variety of internal and external stakeholders; Experience
• Up to 2 years’ experience in a lending role;
• Proven service delivery focus in execution of credit applications processing.
Qualifications
• Certificate IV or higher in Financial Services
A little on life at Capricorn
Our community at Capricorn always comes first, and a big part of that community is our team. We genuinely believe that investment in our people is the key to everything that we do.
Joining our community is about more than just a job, so here’s what’s in it for you:
• Work flexibility – We’re all unique, and so are the ways in which we work. Whether it’s flexible hours or WFH arrangements, we’ll work with you to find the best way for us to work together.
• Development Opportunities – your success is ours too. We provide opportunities training and development that give you the tools you need to grow.
• Paid parental leave – during life’s most important times, we support both parents’ leave and their transition back to work.
• Get social – our social calendar is full up with a range of different virtual and face-to-face events to keep us connected.
• A place you want to be – from the sweeping city views, coffee on tap and the general buzz of our team, Capricorn is a place you want to be.
• A cherry on top – we’ve got a heap of benefits that our team actually use, including a fantastic reward and recognition program, wellness program, additional leave purchase and so much more!
Sound like you’d be a good fit?
If you are ready to become part of a growing community and make a real impact, get in touch today.